Let someone see or control my computer
You don’t need an account for this. You always see who is asking, and nothing happens until you say yes.
Show your screen to someone, or see and control someone else’s computer — in a few taps.
Start here
Pick one. Each choice takes you straight to the steps for your device.
You don’t need an account for this. You always see who is asking, and nothing happens until you say yes.
A Nexivo account is optional. Send them a link, or type the Computer ID their Nexivo app shows.
Use the Nexivo app on the phone. A computer can watch an iPhone. It can also control an Android phone, once you allow it.
Your device
Choose the device you’re using. Each one says how to get Nexivo, what to set up the first time, and how to do each thing.
The Mac app can share this Mac, and see or control other computers.
Download available
Good to know
Can’t see the left side? Make the window wider.
See --- --- ---? Wait a moment for Nexivo to go online. The same number is also in Settings, under About.
Changed your mind? Revoke cancels the link straight away. When a link ends, pick a mode and click Create new link.
Accept greyed out? This Mac still needs its two permissions. See First time only.
If their connection drops and they’re back within 2 minutes, Nexivo lets them back in by itself and says they reconnected.
Connecting to an iPhone? The person with the iPhone also taps Start Broadcast.
This link always gives you view only. An Android phone can’t answer it. To see or control an Android phone or a computer, connect with its Computer ID. Cancel a link with Cancel.
The app has no full-screen button (the website does). ⌘-Tab stays on your own Mac. Click Disconnect before you go to Settings.
Let a helper in from a link with nothing to install, or use the Windows app. The app works like the Mac app, and says “PC” where the Mac says “Mac”.
Nothing to install when someone helps you
Good to know
Your helper can use your mouse and keyboard only if they made the link on the Nexivo website (Get a link to send). If they made it in the Nexivo app (Invite a device), they can only watch. The link lasts 10 minutes and works once. If the file says This invite link can no longer be used, ask for a new link, or read out the Computer ID it shows.
Revoke cancels the link straight away.
To see an iPhone, use Invite a device, then Create link, and send the link. That always gives you view only. The steps are the same as on a Mac.
The iPhone app shows your screen to a computer, and lets you see or control a computer from your iPhone.
On the App Store
Every time you share
Still says Getting your Computer ID? Check Wi-Fi or mobile data. Nexivo keeps trying by itself.
Closed that screen by mistake? Tap Show again. Nothing is shared until you tap Start Broadcast.
Just opening the link shares nothing. Links last 10 minutes and work once.
A session ends by itself after 8 hours.
No app? Open nexivo-link.pages.dev in Safari. More in Any browser.
The Android app shows your screen to a computer, and can let that computer tap, swipe and type on the phone.
No Play Store download yet
Every time you share
Switch greyed out? Open Nexivo’s app info in Android Settings, choose Allow restricted settings from its menu, and try again. After you reinstall or update Nexivo, check the switch is still on.
Keep the phone unlocked. Nexivo keeps the screen awake, and locking the phone stops the share.
A link asking to see this phone’s screen can’t be answered on Android. Open it on a computer, or give them this phone’s Computer ID instead. A link to watch someone else’s screen opens fine in your phone’s browser.
No app needed. Share a computer’s screen, or see and control another computer, from a computer or a phone.
Nothing to install
They can watch, but never click or type. No browser can be controlled. To let someone control a Windows PC, see Let a helper in with a link. Cancel link takes back a link nobody has opened.
Control needs a Windows PC at their end. Any computer can show you its screen. To take the link back, click Cancel.
The other side needs the Nexivo app open. The page talks about a Mac, but a Windows PC with Nexivo works too. You can’t connect to a browser by its ID.
On a phone, turn it sideways for a bigger view. If the connection drops, click Reconnect. That works when they share from the Nexivo app.
On an iPhone, tap Open in Nexivo (it needs the app). On an Android phone, open the link on a computer instead. The link lasts 10 minutes and works once.
These are on the Connect page. A shared link’s page has Full screen and Leave.
Your account
The website and the apps use the same account, so one you make in a browser works in the app too.
No email? Wait for Resend code to count down, then click it. Typed the wrong address? Click Wrong email?.
Staying safe
Nothing happens on your device until you say yes, and you can stop at any moment.
Say yes only when you’re expecting someone. If a request surprises you, click Reject or Deny.
Nexivo shows who is asking: their email marked Verified email and, in the apps, their Computer ID. Check them with the person. A name is only what they typed.
View only lets them watch. View and control lets them use your mouse and keyboard. A browser or an iPhone can only ever be watched.
Switch to view only takes control away at once. Stop sharing ends everything at once.
Every link works once. A link that lets someone watch you lasts 30 minutes. A link asking to see your screen lasts 10. Cancel one early with Revoke or Cancel link.
A request you don’t answer goes away after 60 seconds. Sessions end after 8 hours at most, and only one runs at a time.
Fix it
Find the message you see. Each one says what it means and what to do.
This computer is offline or the ID does not exist.
The number is wrong, or Nexivo isn’t open and online at the other end. You also see this if you type your own number.
Check the nine digits. Ask them to open Nexivo and keep it open, then try again.
No answer from Computer 123 456 789.
No one clicked Accept within 60 seconds. On the website this says No response.
Ask them to keep Nexivo open and watch for your request, then connect again.
… didn’t allow this.
They clicked Reject or Deny. … is busy right now. means they’re already in another session. On the website it says … didn’t allow this. or … is busy right now.
Talk to them first, then ask again. Right after a no, wait a moment: asking too soon shows Wait a moment before asking again.
Connection lost.
The internet dropped at one end, or the connection never started (Could not connect.).
Check the internet on both devices and connect again. On a shared link, click Reconnect. If it keeps failing, try another network, such as your phone’s hotspot, or turn on Force relay.
No connection to the Nexivo server.
This device can’t reach Nexivo. The app shows Offline at the top; web pages say Can’t reach Nexivo.
Check your internet. On a phone, Nexivo keeps trying by itself. On the website, click Try again.
This link has expired or was already used.
Every link works once, and only for a while. A link to watch a screen lasts 30 minutes. A link asking someone to show their screen lasts 10. The sender can also cancel it. You may see This link can’t be used or … cancelled this link.
Ask for a new link.
This link isn’t complete
Some apps cut long links in half.
Ask for it again, and tap it in the message rather than typing it out.
Someone else is using this link right now. Try again in a minute.
Another person opened the same link first.
Wait a minute and click Ask again, or ask for your own link.
Video stopped — the network is dropping it. Turn on Force relay and reconnect.
The network between you is dropping the picture.
Turn on Force relay and connect again. In the app it’s in Settings, under Network. On the website, open nexivo-link.pages.dev/connect: it’s below the Computer ID box, or under the gear while connected. The setting also applies to shared links in the same browser. If it says Force relay is on, but the relay is unavailable., turn it off or try later.
View only
You can only watch. They chose View only or switched you to it, or they’re sharing from a browser or an iPhone, which can never be controlled. An Android phone needs control turned on first.
Ask them for View and control in a new session. On a Windows PC, apps run as administrator ignore your clicks and keys. On the website, click their screen once so your keys go there.
Some shortcuts stay on this computer in this browser.
Firefox and Safari keep some shortcuts for themselves. In the Mac app, ⌘-Tab always stays on your Mac.
Use Chrome or Edge, and click Full screen.
Session time limit reached.
Sessions last 8 hours at most. You were signed out. means the person watching was logged out.
Start a new session. The other person has to accept again. If you were signed out, log in again first.
Grant Screen Recording and input control first.
This Mac can’t be shared until it has both permissions and Nexivo has been reopened. That’s true even for View only. You may also see Quit and reopen Nexivo first.
On Home, click Grant for Screen Recording and Input control, then click Quit Nexivo and open it again. See the Mac setup.
Requests only appear inside the Nexivo window. There are no notifications, and closing the window on a Mac quits Nexivo.
Keep Nexivo open while you wait. Check it says Online.
Windows says this about any program it hasn’t seen before. It’s expected.
Click More info, then Run anyway.
The Windows file isn’t on the website right now, so your browser says the download failed.
Go back to the link page and choose Show your screen instead. They can watch, but not control.
This invite link can no longer be used
The link was older than 10 minutes, or it was already used.
Ask your helper for a new link, or read out the Computer ID the screen shows.
That request is no longer valid. Accept a new one in Nexivo.
Start Broadcast was tapped more than about 2 minutes after Accept. Open Nexivo and accept a request first. means it was started without a request.
Ask them to connect again. Tap Accept, then Start Broadcast straight away.
Control unavailable — view only
Control isn’t turned on. Reinstalling or updating Nexivo turns it off again.
Tap Open Accessibility and turn on Nexivo remote control. See the steps. If it still doesn’t work, make sure the Nexivo remote control shortcut is off, then restart the phone.
If it says Advanced Protection blocks remote control on this phone, control isn’t possible, but sharing still works. Control also needs Android 8 or later.
Open this link on a computer
An Android phone can’t answer these links.
Open the link on a computer. To share the phone, give them its Computer ID instead.
Locking the phone stops the screen share. Cancelling Android’s recording question stops it too.
Keep the phone unlocked, and ask them to connect again.
That code has expired or is wrong. Send a new one.
The code is old or mistyped. Codes last 15 minutes.
Wait for Resend code to count down, then click it. If you typed the wrong address, click Wrong email?.
That email and password don’t match.
One of them is typed wrong. If you’re signing up, An account with this email already exists. means you already have one.
Check both, or click Forgot password?. See the steps.
Too many attempts. Try again later.
You tried many times in a short time. For connecting and links it says Too many requests. Wait a minute and try again.
Wait the time it says, then try once.
Nexivo is in a session in another tab.
A browser runs one Nexivo session at a time, and it’s in another tab.
Click Use here to move it to this tab, or end it in the other tab and click Try again.
Try Chrome, Edge, Firefox or Safari.
This browser can’t do what Nexivo needs. No phone browser can share its screen.
Use an up-to-date Chrome, Edge, Firefox or Safari. To share a phone, use the Nexivo app on it.
This computer blocked screen sharing for this browser.
Your Mac hasn’t allowed this browser to record the screen.
Allow your browser under Screen Recording in System Settings, Privacy & Security, then try again.
Questions
Short answers to what people ask most. Stuck on a message? See Something’s not working?
It depends on what they’re doing. To watch, a browser is enough. To share a computer’s screen, a browser is enough too, but then it can only be watched. To be controlled, a computer needs the Nexivo app, or on Windows the one file from a link. A phone needs the Nexivo app to share its screen.
No. Logging in is optional: with an account, the computer you connect to sees your verified email. Sharing your own screen never needs one. More about accounts.
No. An iPhone can be watched, but nobody can tap or type on it from somewhere else.
Yes, once the phone’s owner turns control on. It needs Android 8 or later, and doesn’t work when Advanced Protection is on. See how.
Yes. In the Nexivo app on your iPhone or Android phone, use See another device. The phone’s browser at nexivo-link.pages.dev works too. Logging in is optional on both.
To watch or control: a current Chrome, Edge, Firefox or Safari, on a computer or a phone.
To share your screen, on a computer: Chrome, Edge or Firefox on Windows; Chrome, Edge, Safari or Firefox on a Mac; Chrome or Firefox on Linux. No phone browser can share its screen.
No. You see the other screen, but you don’t hear it.
No. A device runs one session at a time, in one direction: it either shares or watches.
On the website, yes: click Full screen. The Mac and Windows apps don’t have one.
In the browser, yes. You can watch, and you can share your screen from Chrome or Firefox so others can watch. There’s no Nexivo app for Linux, so a Linux computer can’t be controlled.
Get the Mac and Windows apps from the download page, and the iPhone app from the App Store. The Android app has no public download yet. You can use everything a browser can do today at nexivo-link.pages.dev, and on Windows a helper’s link gives you a one-file program.
Open Nexivo in your browser. Send one link, or share your screen.
Open NexivoNothing is shared until you say yes.