Terms of Service

• You must be at least 18, or the age of majority where you live if that is higher, and able to enter into a binding contract.
• A person under 18 may use Nexivo only with the consent and supervision of a parent or lawful guardian, who accepts these terms for them and is responsible for their use.
• If you use Nexivo for a company or other organisation, you confirm that you may accept these terms for it, and “you” includes that organisation.
• You may not use Nexivo if the law of India or of the place where you are forbids it, or if we have closed your account for breaking these terms.

Nexivo lets you show a device’s screen to another person, and lets a person you approve view or control your device. It works between Mac, Windows, iPhone, Android and web browsers. What each device can do differs: for example, a browser or an iPhone can be viewed but never controlled.

Nexivo is offered without charge today. If we introduce paid features, we will show their price and terms before you pay.

• Sharing your screen needs no account. Viewing or controlling another device needs one.
• Give a real email address you control, and a name that does not mislead. The person you connect with sees your name and your verified email, so they can decide whether to let you in.
• Keep your password secret. You are responsible for what happens through your account. If you think someone else has used it, change your password, use Log out everywhere, and tell us at resource@crocentwebservices.com.
• One account is for one person. Do not share it, sell it or let others use it.
• You can delete your account at any time in any Nexivo app or at https://nexivo-link.pages.dev/account/.

• Every session needs approval on the device being shared. The person sharing sees who is asking and chooses View only or View and control, or denies the request.
• The person sharing can stop at any time. They can switch a session to view only, or end it, at once.
• Requests expire after 60 seconds. Links work once and expire. Sessions end after 8 hours at most.
• Only approve people you know and expect. A name is only what the other person typed; their verified email tells you which account is asking.
• While you control another device, you act on the owner’s behalf and with their permission. Do only what they agreed to, and stop when they ask.

You may use Nexivo only for lawful purposes, and only to access devices that you own or that you have the owner’s explicit permission to access, for as long as and as far as that permission goes.

You must not use Nexivo to:

• commit fraud, including tech-support scams, refund scams, investment scams, or any trick to get money, passwords, codes or access from someone;
• impersonate anyone, including Nexivo, Crocent, a bank, a company, a government body or another person, or misrepresent who you are or why you want access;
• watch or control someone without their knowledge, including covert surveillance, stalking or monitoring of a partner, family member, employee or anyone else;
• get around the approval prompt, for example by approving a request on someone else’s behalf, automating approval, hiding a session from the person sharing, or keeping access after they have stopped it;
• access accounts, data or systems you are not authorised to access, or copy or move data you have no right to;
• install or spread malware, or harm, disable or overload any device, network or service;
• create, show, send or store content that is unlawful, including content that sexually exploits children, infringes intellectual property, is defamatory, invades someone’s privacy, promotes violence or hatred, or threatens the unity, integrity, defence, security or sovereignty of India or public order;
• break any law, including India’s Information Technology Act, 2000 and the rules made under it;
• interfere with Nexivo or its servers, test their security without our written permission, get around rate limits, scrape them, or use them to relay traffic for anything other than a Nexivo session;
• copy, sell, rent or resell Nexivo, or build a competing service from it, except as the law allows.

Content on a shared screen may include other people’s personal information. You are responsible for having the right to show it, and for how you use what you see.

We do not watch, record or store sessions, and we cannot see what happens in them. You are responsible for what you show, what you do on another person’s device, and what results from it. Make sure you have backups and know how to undo important changes before you let anyone control your device.

We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the Nexivo apps and program, on devices you own or control, under these terms. We keep all other rights in Nexivo, including its name, logo and software.

You must not reverse engineer, decompile or modify Nexivo except where the law allows it despite this term. Some parts of Nexivo are open-source software, which is licensed to you under its own licence.

We may update, change or stop parts of Nexivo. Some updates are needed for security or to keep working with our servers, so an older version may stop connecting until you update it. If we plan to stop Nexivo altogether, we will give you reasonable notice where we can.

Nexivo depends on services run by others, including Supabase (database and sign-in), Cloudflare (website and relay), our email provider, the app stores and your own internet connection. We are not responsible for their availability or for their terms, which may also apply to you.

If you got Nexivo from an app store, its terms also apply. For apps from Apple’s App Store:

• these terms are between you and Crocent, not Apple, and Crocent, not Apple, is responsible for Nexivo and its content;
• Apple has no obligation to provide maintenance or support for Nexivo;
• if Nexivo fails to meet a warranty that applies to it, you may tell Apple, and Apple may refund the price you paid, if any. Apple has no other warranty obligation for Nexivo;
• Apple is not responsible for any claim about Nexivo, including product liability claims, claims that Nexivo fails to meet a legal or regulatory requirement, consumer protection or privacy claims, or claims that Nexivo infringes someone’s intellectual property;
• you confirm that you are not in a country subject to a US Government embargo or designated as supporting terrorism, and that you are not on a US Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

• You can stop using Nexivo at any time, and delete your account in the app or at https://nexivo-link.pages.dev/account/.
• We may suspend or close your account, or block a device, if you break these terms, if we receive a credible report that you misused Nexivo, if the law requires it, or if needed to protect other users. Where it is safe and lawful, we will tell you why.
• Sections that by their nature should continue after your use ends, such as sections 5, 6 and 12 to 16, continue.

Nexivo is provided “as is” and “as available”. To the extent the law allows, we make no promise that it will always be available, uninterrupted, error-free or secure, or that it will work with every device, network or setup.

Do not rely on Nexivo where a failure could cause death, injury or serious damage, such as medical, emergency or industrial control uses.

To the extent the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill;
• we are not liable for what another user does on your device during a session you approved, or for what you do on another person’s device;
• our total liability for all claims about Nexivo is limited to the greater of the amount you paid us for Nexivo in the 12 months before the claim, or INR 5,000.

Nothing in these terms limits liability that the law does not allow us to limit, such as liability for fraud, or for death or personal injury caused by negligence, or your rights as a consumer under India’s Consumer Protection Act, 2019 or the consumer laws of the country where you live.

If you break these terms or the law while using Nexivo, for example by accessing a device without permission, you agree to cover our reasonable losses and costs from claims made against us because of it, to the extent the law allows.

These terms are governed by the laws of India. The courts at New Delhi, India, have exclusive jurisdiction over any dispute about these terms or Nexivo, except where the law of the country where you live as a consumer gives you the right to bring a claim in your own courts.

Before going to court, please write to our Grievance Officer (section 17) so we can try to resolve the problem.

We may change these terms. The effective date at the top shows the current version. If a change is material, we will tell you in the apps, on the website, or by email if you have an account, at least 15 days before it takes effect, unless the change is needed sooner for legal or security reasons. If you keep using Nexivo after a change takes effect, you accept the new terms. If you do not agree, stop using Nexivo and delete your account.

Crocent Web Services Private Limited
E-237AA, Phase 8B, Industrial Area, Sector 74, SAS Nagar, Punjab 140307, India

• Help with Nexivo, and reports of misuse: resource@crocentwebservices.com
• Privacy: resource@crocentwebservices.com

Grievance Officer: Sahil Singh, Crocent Web Services Private Limited, E-237AA, Phase 8B, Industrial Area, Sector 74, SAS Nagar, Punjab 140307, India. Email: resource@crocentwebservices.com

We will acknowledge a complaint within 24 hours and resolve it within 15 days.

• These terms, the Privacy Policy and any terms shown for a specific feature are the whole agreement between you and us about Nexivo.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a term straight away, we can still enforce it later.
• You may not transfer your rights under these terms. We may transfer ours to a company that takes over Nexivo, and we will tell you if we do.
• We are not responsible for delays or failures caused by events beyond our reasonable control.
• These terms are written in English. A translation is for convenience only; the English text applies.